Please see the file attached.LP5 Webinar
1) Waiting lines Assessment
Assessment – Find a youtube video or other online news article regarding waiting lines, or research
another company you can identify that has a unique and effective que system (Disney, Ikea, Walmart,
Target, Vehicle Repair shops, Verizon stores, black Friday issues, doctors office, restaurant – bar, reading
material). Write a short (10-15 sentence) summary about the video/article and include to the article
your thoughts about queues after reading the chapter identify some key points from the article. (volume cutting out about 2.5 minutes)

Key terms to consider
Rides per capita (add additional attractions $$, guest behavior – perception of wait time – Delphi Study)
Wait time (how is measured minutes, hours, etc)
Customer satisfaction – child and parents,
Staff member – “costume”
How to do it
2) Minnimum Spanning tree – review and how-to (
no assessment for this
Enter in excel QM
Modules  network analysis
File  New  Minimum spanning tree
Click  Solve

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