Please see the file attached.LP5 Webinar
1) Waiting lines Assessment
https://online.adobeconnect.com/p4ycnv4vx2x/?launcher=false&fcsContent=true&pbMode=normal
Assessment – Find a youtube video or other online news article regarding waiting lines, or research
another company you can identify that has a unique and effective que system (Disney, Ikea, Walmart,
Target, Vehicle Repair shops, Verizon stores, black Friday issues, doctors office, restaurant – bar, reading
material). Write a short (10-15 sentence) summary about the video/article and include to the article
your thoughts about queues after reading the chapter identify some key points from the article.
https://www.youtube.com/watch?v=6OJIy-PzCgs (volume cutting out about 2.5 minutes)
Key terms to consider
Rides per capita (add additional attractions $$, guest behavior – perception of wait time – Delphi Study)
Wait time (how is measured minutes, hours, etc)
Customer satisfaction – child and parents,
Staff member – “costume”
How to do it
2) Minnimum Spanning tree – review and how-to (
portion)
no assessment for this
Enter in excel QM
Modules network analysis
File New Minimum spanning tree
Click Solve
Purchase answer to see full
attachment
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